Why we do resident involvement

We want residents, leaseholders and shared owners to let us know how we're performing and how we can improve, because it's the right thing to do! 

We embed resident involvement at the heart of all our services at West Kent, to ensure they work well for those who are receiving them. We also work with Tpas, National tenant engagement experts who provide training and guidance to both staff and residents.

We also have a regulatory requirement to make sure residents influence our services and policies. You can read more about these here: 

• Tenant Involvement and Empowerment Standard
• Together with Tenants

You can also find out how West Kent is performing on our performance pages.