Residents' Annual Report
The West Kent residents' annual report provides an overview of our performance about finance, complaints and safety.
Foreword
"We started January 2023 with inflation at an all-time high at 10.5% and so the cost-of-living continues to be on everyone’s minds. We want to help residents through these tough times but can only do this when we know about problems. To help this, we launched campaigns to raise awareness on the support available for residents around the cost-of-living and how to manage damp and mould.
We have worked with households to tackle the underlying property issues. This helped us to identify 70 vulnerable residents who had not previously contacted us, which resulted in us making improvements to their living conditions. Alongside this work, our financial inclusion service has worked with 345 households to access financial support and improved utility deals.
2024 sees the launch of the new regulatory consumer standards and increasing powers for the Regulator of Social Housing. We will be seeking to effectively balance the competing pressures to deliver improved services that meet the changing needs of our residents and deliver on the increasingly demanding standards for investing in our current homes.
I would like to acknowledge the continued excellent contribution of our Resident Board Members Angela George, Megan Morvan and Ben Cooper who ensure that our Board discussions retain a focus on you, our residents.
We look forward to another exciting year of supporting our residents and communities and celebrating 35 years of West Kent!"
Dr Jo Simpson
Board Member and Chair of the Communities and Housing Committee