We are dedicated to providing quality, safe, and affordable homes for all of our residents.
We believe that housing is more than just a roof over your head, it is about creating a space where you and your family can thrive. We understand that a well-maintained home contributes to your overall well-being and quality of life. That is why we are committed to continuous improvement, listening to resident feedback, and adopting best practices in property management.
The purpose of this policy is to give clear guidance on responsibilities, including:
- Inspections and access
- Residents’ responsibilities
- The no access escalation process
- Timescales for works
- Our responsibilities.