We take reports of damp and mould seriously.
Our message to you is spot it, report it and we will deal with it. If you are living with any damp and mould in your home, please let us know immediately. Email help@wkha.org.uk or call 0800 169 1122.
Our damp, mould and condensation policy sets out how we will respond to reports of damp, mould, and
condensation within our homes.
This policy is currently under review to ensure West Kent meet all Regulator of Social Housing (RSH) Safety and Quality Standards along with all requirements of Awaab’s Law. We aim to finalise this new policy by the end of November 2025.