We are proud of the open and honest relationship we have with our customers and work very hard to be proactive and responsive to customers’ queries and/or complaints.
However, there are times, where customers behave or act in ways that make it very difficult for us to provide an effective service.
We will not accept violent, aggressive, or intimidating behaviour towards our staff, board members, contractors and representatives, from individuals and groups using our service. When this happens, we will take action to protect the health and wellbeing of our staff who have a right to do their job without fear of being abused or harassed.