We aim to deliver excellent services, but we recognise that sometimes things go wrong.
When this happens, we will try to put things right as quickly as we can and ensure that we learn from what happened. We welcome feedback, as it gives us the opportunity to review our services and improve how we work.
Anyone can make a complaint if they are in receipt of our services. This includes residents who live in our homes and people who receive our community and support services.
This policy sets out how we will manage formal complaints made by residents or services users about any of our services.