Successful communities 

We want to provide homes and build communities residents are proud to live in, with better support to sustain a successful tenancy and manage life changes. 

Our measures of success will be:  Two people talking at a community event

  • TSM TP10 communal areas improve from 60.6% LQ March 25 to at least 73% Median 

  • TSM TP11 positive contribution to neighbourhoods improve from 64.6% March 25 to at least 73% UQ

  • TSM TP12 handling ASB 58.2% Median to at least 59% Median 

  • Tenancy sustainment support of over 4,000 interventions and over £500k of additional income through community investment work delivered for residents. 

Our key outcomes will be: 

  • Customers will be supported to manage their tenancies well

  • Our estate standard will shape and invest in our neighbourhoods 

  • We will strengthen our communities across Kent by working alongside residents and partners to tackle inequalities, increase opportunities and promote wellbeing.