We're here to help if your home has damp and mould.

We recently updated our damp and mould policy with the help of our resident scrutiny panel, to ensure you receive all the information and support you may need.

What causes damp and mould?

Damp and mould is caused by condensation, which is when excess warm moisture in the air like steam or water vapour meets a cold surface and turns into water. Over time, this can cause patches of damp or mould to form. This can be more common in rooms with poor ventilation or insulation, which can make it more difficult to treat. There are often other factors at play in creating damp and mould, which is why it is important to investigate it as soon as possible.

To help you spot this as early as possible, we have a dedicated page full of tips and advice.

How can we help you?

If you have any concerns around damp and mould in your home, please contact our customer services team, who would be happy to help. Call 01732 749400 or email help@wkha.org.uk

We understand that financial hardship and other factors can contribute to damp and mould, and we're here to help. You can also access more information and support on our Help for You pages.

35 years of West Kent: Joanna’s route to shared ownership

As part of 35 years of West Kent, we’re proud to celebrate some of the stories from our residents. Joanna, one of our residents moved into her home back in 2024. year ago.

 

35 years of West Kent: Rodrick’s & Doreen’s stories

As part of our 35 years of West Kent campaign, we are celebrating different stories from our residents. Rodrick and Doreen are residents at White Oak Court. White Oak Court in Swanley has been a vital part of the community for over 30 years. Since 2018, it has provided housing with extra care services, currently supporting over 56 residents.