We're here to help if your home has damp and mould.

We recently updated our damp and mould policy with the help of our resident scrutiny panel, to ensure you receive all the information and support you may need.

What causes damp and mould?

Damp and mould is caused by condensation, which is when excess warm moisture in the air like steam or water vapour meets a cold surface and turns into water. Over time, this can cause patches of damp or mould to form. This can be more common in rooms with poor ventilation or insulation, which can make it more difficult to treat. There are often other factors at play in creating damp and mould, which is why it is important to investigate it as soon as possible.

To help you spot this as early as possible, we have a dedicated page full of tips and advice.

How can we help you?

If you have any concerns around damp and mould in your home, please contact our customer services team, who would be happy to help. Call 01732 749400 or email help@wkha.org.uk

We understand that financial hardship and other factors can contribute to damp and mould, and we're here to help. You can also access more information and support on our Help for You pages.

Staff training - Tuesday 1 April

Our customer services team will not be available from 8am to 1pm tomorrow, 1 April 2025, due to staff training. Our out of hours provider will take any emergency calls during this time. If you have an emergency, please call 0800 169 1122 as usual.

 

West Kent progresses the development of the new Woodland Place community, set to provide 106 new homes

Woodland Place is the newly branded scheme in Allington, Maidstone, and sits on the land known as Castor Park. The new development is currently in construction and is set to provide over 100 new homes for with a mix of social rent, affordable rent and shared ownership tenures.