We recently emailed you to let you know about some adjustments to our services while we update our IT systems. Due to the upgrade, we’ve extended our out-of-hours service temporarily until Monday 9 October.
We're still open and here for you if you need any advice or support during this time. Anything not listed below will continue, but please be patient with us, things might take a little longer than usual during this time.
Repairs
We are still completing repairs but will prioritise those where there's a risk to health or security.
- Emergency and urgent repairs will continue.
- Routine repairs will not be completed. If you need to report a routine repair, please contact us from Monday 9 October. Our response time will temporarily be 28 days for any routine repairs reported during October.
- Replacement of kitchens, bathrooms, doors, windows, and boilers will be completed as planned.
- Gas and electric safety checks will continue as planned.
Contacting us
You can still contact us by:
- Calling us on 0800 169 1122 (freephone)
- Emailing help@wkha.org.uk
- Visiting www.westkent.org/contactus
If you contact our customer services team by email or web form, we’ll respond within two working days.
When our phone lines reopen on Monday 9 October, we might take a little longer to answer and deal with your enquiry. We do offer a call-back service if you’re not calling about anything urgent, to save you from waiting in a queue.
We're sorry for any disruption this might cause and thank you in advance for your patience and understanding.