We know there are several companies out there targeting our residents with false repair claim information and asking them to register on their websites. These companies are not associated with West Kent in any way, and we are urging residents to ignore any communications from them including any registration requests.
Many of these companies are trying to scam you, will not follow the correct processes, and could leave you out of pocket.
Our priority is making sure your home is as safe and well-maintained as possible. To do this, we need you to work with us and report repairs that we are responsible for.
What if I don’t feel my repair is being addressed?
We want to make sure you receive the right support at the right time, so please don’t hesitate to contact us, even if the issue has already been reported. If you feel that something that you are reporting has not been addressed appropriately you can:
- Contact our customer services team
- If you live in one our schemes, speak to your scheme manager
- Submit a complaint. We will investigate all complaints where you have told us the service was not acceptable and take action to resolve the matter.
We want to hear from our residents if they have concerns. We regularly monitor and report on our performance to ensure we deliver on our plans.
What do I do if I have a new repair?
The best thing you can do if you need to report a repair, is contact us. We’ll ensure we complete any maintenance and repairs as quickly as we can. To find out the full list of repairs we carry out along with our service standards, please visit our website.
There are several ways you can report repairs to us:
- Visit our website
- Email help@wkha.org.uk
- Visit our tenant portal, My West Kent
- Call us on 01732 749400.
Remember, you can always get in touch with us if you’re unsure about any letters that claim to be from us or one of our partners.