Residents’ Annual Report 2020

2020 was a year like no other, but we did everything we could to maintain our services and deliver on our promises. 

If you would like to see a summary of our services and overall performance in 2020, read our Residents’ Annual Report. It provides a snapshot of our finances, complaints and safety information. It also outlines our community services and has case studies so you can see where West Kent services made a difference.

We are always looking to improve the report, so if you have feedback and would like to get involved in improving next year’s report, please email residentinvolvement@wkha.org.uk

Read the report here

New survey provider

From Tuesday 1 July, an organisation called Acuity will be replacing Rant and Rave to deliver our transactional surveys. 

 

West Kent’s Home Ownership team recognised at Housing Heroes Awards

West Kent's Home Ownership team were recognised as a finalist for the 'Team of the Year Award - 1,000-15,000 homes', at this year's Housing Heroes Awards.