We complete an annual rent review of rents and service charges every February, and each household will receive a detailed personal letter in the next few days to let them know their rent and service charges for the coming year.
We usually increase rents in line with the Consumer Price Index - which this year is 10.1 per cent - plus one per cent. However, after careful consideration, we have decided that we will follow the government’s guidance and increase rents by either 7 or 11.1 per cent for most residents.
There are several reasons behind the rent increase:
- Rising costs and services: the costs of delivering our services has increased, as has the cost of materials and fuel.
- Maintaining and repairing homes: we need to maintain the quality of our homes, but again we are faced with rising costs to repair and maintain them, along with new regulations around energy efficiency. We have increased the amount we spend on planned maintenance including doors, windows, kitchens and bathrooms.
- Keeping you safe: We are very aware of how important it is that we do everything we can to keep you safe in your home. We have increased the amount we spend on building safety costs – especially fire safety and electrical checks.
We aren’t making any profits from increasing your rent. Any extra money you are being charged will be spent on maintaining and improving our homes and communities.
You should receive your letter on or around the 27 February 2023. If you don't receive a letter as expected, please contact us.
Help is available if you're worried about paying your rent or other bills, we can support you if you let us know. We have lots of information on our help for you page.