A national one-minute silence will be held on 24 February at 11am to mark one year since Russia’s invasion of Ukraine. Ukraine flag

This national moment of reflection will offer the UK public the chance to pay tribute to the courage of the Ukrainian people and demonstrate the UK’s solidarity with the country. The government is encouraging individuals and organisations across the UK to participate.

Our phone lines will not be answered during the silence, and we may put any calls currently happening on hold temporarily to participate.

Our top tips for staying warm and safe in your home

To make sure you're prepared for the cold weather, we've put together a list of helpful tips to help keep you safe and warm in your home.   

 

Christmas and New Year opening times 2025/26

We will be closed from 3pm Wednesday 24 December 2025 and reopen at 8.45am on Friday 2 January 2026.  Please call 0800 169 1122 if you have an emergency during this period.   Have a great Christmas and New Year!