Scammers are using the NHS test and trace service to get personal or financial details from people. 

In some cases, they are using numbers similar, or the same as the real test and trace number - 0300 0135 000.
Here are some tips on how to tell if your call is genuine or a scam. Contact tracers will never:
  • Ask for money or details about your bank account
  • Ask you to purchase anything - including a test
  • Ask you to download anything or hand over control to your computer or mobile
  • Ask you for any passwords or PINS
  • Send someone to your home
  • ask you to dial a premium rate number (for example, those starting 09 or 087)
  • ask for your social media identities or login details, or those of your contacts
  • ask you to access any website that does not belong to the Government or NHS (the only website they might ask you to visit is https://contact-tracing.phe.gov.uk)
If you are contacted by someone and you are not sure, it's ok to challenge them.
If you are worried that you have been scammed, contact your bank immediately and report it to Action Fraud - www.actionfraud.police.uk

Staff training - Tuesday 1 April

Our customer services team will not be available from 8am to 1pm tomorrow, 1 April 2025, due to staff training. Our out of hours provider will take any emergency calls during this time. If you have an emergency, please call 0800 169 1122 as usual.

 

West Kent progresses the development of the new Woodland Place community, set to provide 106 new homes

Woodland Place is the newly branded scheme in Allington, Maidstone, and sits on the land known as Castor Park. The new development is currently in construction and is set to provide over 100 new homes for with a mix of social rent, affordable rent and shared ownership tenures.