From 22 September, you’ll no longer be able to access your current My West Kent online account.

You will still be able to make rent payments online, just visit westkent.org/payrent, or call our automated payment line, 01732 749442.

If you make a rent payment between 22 and 29 September, your payment may not show on your account until the following week.

A new and improved My West Kent tenant portal will be available to you from October 2023. We’ll send you an email with details of how to access the new My West Kent portal during the first two weeks of October.

 

Our new partnership with Better Housing Better Health (BHBH)

We've partnered with Better Housing Better Health (BHBH) to support you with your energy bills and keep you warm and safe in your home.

 

System problems - 24 October 2025

Our systems are having problems today, which is affecting our normal operations.