West Kent’s floating support team based in Medway has been awarded top grades in their Quality Assurance Framework (QAF) assessment.
These assessments score organisations providing support to the community on a range of areas, such as how the support is planned, implemented and the engagement staff have with their clients.
West Kent’s floating support team offers practical support, advice and help to those with learning difficulties, mental health problems, or experiencing domestic violence and homelessness.
The service has been awarded grade A for needs assessment and support planning, grade A for access, diversity and inclusion, and grade B for client involvement.
Sallyann Povey, Crisis Prevention Manager says: “This is a fantastic result that reflects the hard work and commitment the team has shown, ensuring we give our clients the service they need and deserve. The passion that staff show is evident, they are always willing to go the extra mile to make a difference to vulnerable people within our community”.
The service was commended for its innovative computer system, which supports staff with their support, and for the way that service users spoke fondly of the service and staff.
The awarding commissioner said: “I would like to say that I was impressed with the dedication and knowledge displayed by West Kent’s staff. The service is focused on delivering excellent support that meets clients’ needs and is continually changing and always looking to improve itself.”