Following feedback from our residents, we’re prioritising door and window replacements in our homes.

Some of our homes have doors and windows that although are still working, aren’t at their best. We’ve taken feedback on board and are now changing our ‘just in time’ approach (replacing them when they are no longer fit for purpose), to replacing them before they reach the end of their lifespan. We’re planning to replace 220 windows and 191 external doors in 2023, up 59% on last year. Photo of a house

We are mindful of the cost of living and how doors and windows can cause higher energy bills. So, we’re prioritising replacements in homes where residents are claiming benefits and we know the energy efficiency rating is low.

Staff training - Tuesday 1 April

Our customer services team will not be available from 8am to 1pm tomorrow, 1 April 2025, due to staff training. Our out of hours provider will take any emergency calls during this time. If you have an emergency, please call 0800 169 1122 as usual.

 

West Kent progresses the development of the new Woodland Place community, set to provide 106 new homes

Woodland Place is the newly branded scheme in Allington, Maidstone, and sits on the land known as Castor Park. The new development is currently in construction and is set to provide over 100 new homes for with a mix of social rent, affordable rent and shared ownership tenures.