From Monday 12 July to Friday 27 August, our customer service phone line will only be open to take calls between 8am to 4pm.

Our out of hours number, 0800 1691122 will still be available for emergencies. For anything that isn't urgent, you can also contact us by:

Our new partnership with Better Housing Better Health (BHBH)

We've partnered with Better Housing Better Health (BHBH) to support you with your energy bills and keep you warm and safe in your home.

 

System problems - 24 October 2025

Our systems are having problems today, which is affecting our normal operations.