Following the Prime Minister's announcement about the lockdown, we have been reviewing our services and making plans.
The changes we already have in place mean we are confident we can safely continue to work and deliver most of our services. Thank you for your patience and understanding at this time.
Repairs
There will be no changes to our current repairs service and we will continue to carry out gas and safety checks. We are confident that our staff are working safely. Please have a look at our video that sets out what we are doing and what we ask of residents to keep everyone safe.
Rent payments
If your circumstances have changed and you are struggling to pay your rent please contact us, no one will lose their home because of Covid-19.
We have a specialist team that can support you if you need to claim Universal Credit and provide information on where to get financial help.
We can also offer support to help you find a job if you have lost yours – our training and employment pages have details of what we offer and how to contact us.
Moving house
We will continue to let our homes, we will try to do virtual sign ups whenever possible but can facilitate safe face to face viewings and sign ups if necessary. Mutual Exchanges will also still take place but may take a little longer as we may need to prioritise other work.
Over 55 schemes
The restaurants, gyms and hairdressers in our older persons’ schemes will close. The communal meeting rooms remain closed.
We'll be providing a delivery or takeaway service for our restaurants.
Abacus Furniture Projects
Our Abacus stores will need to close but customers are able to click and collect. We will post new items on our Facebook page.
West Kent Together
West Kent Together will continue. We can link residents to internal and external support services; whether it’s needing food or medication delivered, employment support, money advice, or just someone to talk to.
Working from home
Our staff will continue to work from home and our offices remain closed. Please contact us by:
Email: help@wkha.org.uk
Web chat: www.westkent.org
Phone: 01732 749400
To stay up to date with the changes please visit westkent.org/coronavirus
If there is any other information that you need please do get in touch. Please forward this email on to anyone that you think would find this information useful.
Office closure
Please be aware that our offices will be closed from 12 noon on Thursday 11 November until the following day and we will only be dealing with emergencies. We are supporting our staff to focus on their wellbeing.
Contacting us
If there is any other information that you need please do get in touch.
You can keep in touch with us by joining our closed Facebook group, just for West Kent tenants.