If you are experiencing financial difficulty due to coronavirus and worried about paying your rent, please talk to us. 

By keeping us up to date with your changing circumstances we can help you to manage your rent payable to us and other household bills. 

The Government has published some useful advice if you are self-employed, claiming benefits or needing to make a claim for benefits and statutory sick pay - www.gov.uk/government/news/coronavirus-support-for-employees-benefit-claimants-and-businesses

For more information about statutory sick pay please visit - www.gov.uk/statutory-sick-pay

For more information about making a new claim for universal credit please visit - www.gov.uk/universal-credit   

Citizens Advice:

Citizens Advice are continuing to provide advice with over the phone consultations. Their helpline number is 0300 3309001. This is open Monday to Friday between 10am-3pm. You can also visit their website www.citizensadvice.org.uk

 

If you have any concerns about coronavirus and its impact on you, there is more information here.

Find out more about STAIRs

The new Social Tenant Access to Information Requirements (STAIRs) give social housing tenants the right to access information about how their housing provider manages social housing. 

 

Setting standards for how we work

We’ve published our new Professionalism Policy and Code of Conduct, setting out the standards residents can expect from people working for and representing West Kent.