September 2023 

We’re sorry that grounds maintenance work hasn’t been completed in the time scale and in some cases, to the quality we expect. We know this has been disappointing for residents, and some of our communities have not been looking their best. 

We’re closely managing CGM to hold them accountable, along with communicating with other providers to ensure all future work is completed on time and to a high standard over the next few months.  

We are working to provide a long-term solution to this issue. While we can’t give an update on service charge refunds and compensation, we will update all residents affected in the coming weeks.

Your voice, Our action: Resident Inclusion group

This month, we’re highlighting how residents with lived experience of a disability can help shape how we improve our services by taking part in our Resident Inclusion group.

 

Your voice, Our action: helping a vulnerable resident stay warm at home

For our first Your voice, Our action story, we’re sharing how our tenancy sustainment team and partner organisations supported a vulnerable resident through a tough period