September 2023 

We’re sorry that grounds maintenance work hasn’t been completed in the time scale and in some cases, to the quality we expect. We know this has been disappointing for residents, and some of our communities have not been looking their best. 

We’re closely managing CGM to hold them accountable, along with communicating with other providers to ensure all future work is completed on time and to a high standard over the next few months.  

We are working to provide a long-term solution to this issue. While we can’t give an update on service charge refunds and compensation, we will update all residents affected in the coming weeks.

Staying scam aware - disrepair claims

We know there are several companies out there targeting our residents with false repair claim information and asking them to register on their websites.   These companies are not associated with West Kent in any way, and we are urging residents to ignore any communications from them Including any registration requests. 

 

Social Value Week – spotlighting the Community Chest

Social Value Week is all about shining a light on social value, sparking discussions, sharing best practice, celebrating success stories, and honouring dedicated supply-chain partners. Running from 25 to 29 November, it’s a great way to recognise important initiatives that help people – and for us, our residents.