September 2023 

We’re sorry that grounds maintenance work hasn’t been completed in the time scale and in some cases, to the quality we expect. We know this has been disappointing for residents, and some of our communities have not been looking their best. 

We’re closely managing CGM to hold them accountable, along with communicating with other providers to ensure all future work is completed on time and to a high standard over the next few months.  

We are working to provide a long-term solution to this issue. While we can’t give an update on service charge refunds and compensation, we will update all residents affected in the coming weeks.

Help shape your community!

We're inviting residents to take part in our Community Strategy Consultation. This short survey is your chance to share your views on the challenges you and your community face, and what support you think is most needed.

 

Water outages in Kent

We're aware of the ongoing water outages across Kent. If you've been affected by this outage, South East Water can support you. Find out more in this article.