Accessibility statement for My West Kent 

This accessibility statement applies to our customer portal, My West Kent (https://hawktp.civica-cx.co.uk)   

This website is run by Civica. We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts using browser or device settings 
  • zoom in up to 400% without the text spilling off the screen 
  • navigate most of the website using a keyboard or speech recognition software 
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver) 

We’ve also made the website text as simple as possible to understand. 

AbilityNet has advice on making your device easier to use if you have a disability. 

How accessible this website is 

We know some parts of this website are not fully accessible: 

  • Page headings are used infrequently and, in some cases, contain incomplete snippets of text. 
  • Some interactive elements (such as buttons, forms, and links) are incorrectly labelled or labelled in a way that is not semantically correct. 
  • Programmatic field purposes, such as pre-filled autocomplete attributes are not used in forms. 

Feedback and contact information 

If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact our communications team by emailing communicationsteam@wkha.org.uk.  

If you need information on this website in a different format like accessible PDF, large print, easy read, or braille: 

  • call: 01732 749400 

We’ll consider your request and get back to you in five working days. 

If you cannot view the map on our ‘contact us’ page, call or email us for directions. 

Enforcement procedure 

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS). 

Technical information about this website’s accessibility 

West Kent Housing Association is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018. 

Compliance status 

The website has been tested against the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard. 

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances and exemptions listed below. 

Non-accessible content 

The content listed below is non-accessible for the following reasons. 

Non-compliance with the accessibility regulations 

  • Autocomplete attributes are missing on all forms, which means browsers cannot help users fill in forms with known information, such as their name and email address. This fails WCAG 2.2 success criterion 1.3.5 (Identify Input Purpose). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • The feedback form featured in the Google translate plugin doesn’t feature any labels. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • The border used on form inputs does not meet the contrast ratio colour thresholds. This fails WCAG 2.2 success criterion 1.4.11 (Non-text Contrast) We are currently working with our website developer and plan to correct this issue by December 2026. 
  • Not all interactive components on a page, such as buttons or menus, are far enough apart from other interactive areas, to avoid them being used by mistake. This fails WCAG 2.2 success criterion 2.5.8 (Target Size). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • When using a screen reader to navigate a table menu, it isn’t obvious what heading the cell refers to. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • Some elements incorrectly feature a #, which suggests an anchor link. This fails WCAG 2.2 success criterion 2.4.1 (Bypass Blocks). We are currently working with our website developer and plan to correct this issue by December 2026.
  • On our side menu open/close and login page, links are not defined in a specific way to be accessed by screen readers. This fails WCAG 2.2 success criterion 4.1.2 (Name, Role, Value). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • Page headings are used very infrequently and using incorrect semantic order across the site. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • The main navigation menu and My Requests page items aren’t coded as a semantic list, so does not provide a clear structure for navigation. This fails WCAG 2.2 success criterion1.3.6 (Identify Purpose). We are currently working with our website developer and plan to correct this issue by December 2026.
  • Some menu items rely on visual icon to signify a dropdown menu, and do not contain markups to tell the user that the submenu navigation is currently hidden or collapsed. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). We are currently working with our website developer and plan to correct this issue by December 2026. 
  • Some link text is not descriptive, using ‘here’ to indicate a link. This fails WCAG 2.2 success criterion 2.4.9 (Link Purpose). We are currently working with our website developer and plan to correct this issue by December 2026.
  • The <label> element is used incorrectly or unnecessarily to display static data in various places. This fails WCAG 2.2 success criterion 1.3.1 (Info and Relationships). We are currently working with our website developer and plan to correct this issue by December 2026.
  • Some links on the homepage do not take you to the expected destination page. This fails WCAG 2.2 success criterion 2.4.4 (Link Purpose). We are currently working with our website developer and plan to correct this issue by December 2026.
  • Downloading a custom transaction summary requires the user to look out for a visual indicator in the submenu. The menu indicator only reads out a number, which is not descriptive. This fails WCAG 2.2 success criterion 4.1.3 (Status Messages). We are currently working with our website developer and plan to correct this issue by December 2026. 

PDFs and other documents 

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.  

Any new PDFs or Word documents we publish will meet accessibility standards.  

Live video 

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations. 

Preparation of this accessibility statement 

This statement was prepared on 4 October 2024. It was last reviewed on 4 October 2024. 

This website was last tested on 11 September 2024 against the WCAG 2.2 AA standard. 

The test was carried out by Verse One. The most viewed pages were tested using automated testing tools by our website team. A further audit of the website was carried out to the WCAG 2.2 AA standard.