Condensation is caused when excess warm moisture in the air (steam or water vapour) meets a cold surface and turns into water. This can cause patches of mould to form.
If you are living with any damp and mould in your home, please let us know as soon as you spot it. You can report this by logging into My West Kent, emailing help@wkha.org.uk or calling 0800 169 1122.
Preventing condensation and mould
Everyday activities cause condensation, such as cooking, showering/bathing and drying clothes indoors. You can take some simple steps to reduce condensation, helping to prevent damp and mould:
- Open windows when cooking, showering, bathing and washing clothes and keep them open for at least 15 minutes afterwards. Keeping the door to the room shut.
- Ventilate your home and dry your clothes outdoors when possible. If not possible, dry your clothes next to an open window.
- Heat your home at a constant temperature – around 21°c for living areas and 18°C for bedrooms.
- Keep your heating on for longer at a lower temperature if you can, rather than having shorter bursts of a high heat.
The animation below explains how we can help you.
Our Damp, Mould and Condensation policy
We updated our damp and mould policy in 2024 with the help of our resident scrutiny panel, to ensure you receive all the information and support you may need.
This policy is currently under review to ensure West Kent meet all Regulator of Social Housing (RSH) Safety and Quality Standards along with all requirements of Awaab’s Law. We aim to finalise this new policy by the end of November 2025.