Our involved residents continue to share what matters most to them and their feedback is helping to shape real improvements across our services.
Our involved residents play an important role in reflecting key areas of our Tenant Satisfaction Measures (TSM) results – particularly around residents feeling confident that West Kent listens to their views and acts based on what they tell us.
By involving residents directly in conversations about our services and listening to their experiences and ideas, we can better understand what works well and where we can improve.
How resident feedback is shaping our services
Recently, residents have helped influence a number of important areas, including:
- Choosing new suppliers for our phone and online contact services, to improve how residents get in touch with us
- Ideas for how our resident portal should look and work when it is restored
- Upcoming changes to our website, with feedback shaping improvements to accessibility and how the site works on mobile devices
Understanding how residents use our services, especially online, helps us make sure information is clear, easy to find and simple to use.
Your Voice, Our Action in motion
By involving residents with lived experience in shaping our services, we’re turning feedback into action and building services that work better for everyone.
Resident involvement opportunities
There are lots of ways residents can have their say and help shape our services, including:
- Sharing views through surveys and consultations
- Reviewing policies and services
- Helping shape contractor standards and service improvements
- Supporting resident communications and campaigns
Check out our opportunities to get involved page to find out more.