My West Kent, our resident portal, will be unavailable until the end of September 2025. We will provide a more detailed update by Tuesday 30 September 2025 to confirm when you will be able to access My West Kent again.
During this time, you won't be able to access your My West Kent account. You can continue to:
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Log repairs using our website form: https://www.westkent.org/your-home/looking-after-your-home-and-garden/report-a-repair-form
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Pay your rent and check your rent account using our secure pay system: https://wkha.mysecurepay.co.uk or the automated payment line: 01732 749442. Please note that you will need your tenant reference for this. If you don’t have this, please contact us via email by emailing help@wkha.org.uk or on the phone by calling 01732 749400 or 0800 169 1122 (freephone) and our team can help you.
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Email us about anything else: help@wkha.org.uk
Please continue to contact us by phone in an emergency by calling 0800 169 1122.
We’re sorry for this disruption. Thank you for your understanding.