It’s always important to manage your money effectively, especially if you have a tight weekly budget. Rent is a key payment and should be seen as a priority bill to be paid.
In late September we are improving our income collection and chasing systems following feedback from customers. We will contact customers quicker if they fall into arrears, and make more contact, including sending reminder text message if payments are missed. We hope the changes will help prevent any debts escalating and allow us to help our customers more quickly.
We have also improved payment options. You can now pay your rent 24 hours a day, seven days a week by debit card. Just ring 01732 749442 and have your ten digit tenancy reference number and debit card with you.
If you need help creating a budget or to check you’re receiving all the benefits you're entitled to, there's lots of help available – visit the related links on the right hand side for more information.